OceanBase Cloud Migrations Service Level Agreement

This agreement is an appendix to the "OceanBase Cloud Migrations Level Agreement" jointly signed by you and Beijing OceanBase Technology Co., Ltd. (hereinafter referred to as "OceanBase"), and has the same legal effect. To use the OceanBase Cloud Migrations (hereinafter referred to as "OceanBase Cloud Migrations" or "this service") provided by Beijing OceanBase Technology Co., Ltd. (hereinafter referred to as "OceanBase"), you should read and comply with this "OceanBase Cloud Migrations Level Agreement" (hereinafter referred to as "this Agreement" or "SLA").

Special Note: This Service Level Agreement only applies to paid tasks of OceanBase Cloud Migrations, and does not apply to public beta, invitation beta, or free features and versions of OceanBase Cloud Migrations.

1. Definitions

1.1 OceanBase Cloud Migrations Task: Refers to the data migration task established by OceanBase Cloud Migrations based on different user scenarios. Users can use and manage data migration tasks based on the task dimension.

1.2 Service Cycle: One service cycle is one calendar month.

1.3 Total Minutes in Service Cycle: Calculated as total days in the service cycle × 24 (hours) × 60 (minutes).

1.4 Service Unavailable Minutes: When the data written by an OceanBase Cloud Migrations task cannot be synchronized to the target, and the status persists for more than 5 minutes, it is considered that the OceanBase Cloud Migrations task is unavailable. In one service cycle, the sum of unavailable minutes of OceanBase Cloud Migrations tasks is the service unavailable minutes.

1.5 Monthly Service Fee: The total service fee paid by the user for a single OceanBase Cloud Migrations task in a calendar month. If the user pays for multiple months of service fees at once, the monthly service fee will be calculated by prorating according to the number of months purchased.

2. Service Availability

2.1 Service Availability Calculation Formula

Service availability is calculated by individual OceanBase Cloud Migrations task as follows:

Service Availability = (Total Minutes in Service Cycle - Service Unavailable Minutes) / Total Minutes in Service Cycle × 100%

2.2 Service Availability Commitment

The availability of OceanBase Cloud Migrations tasks is not less than 99.90%. If an OceanBase Cloud Migrations task fails to meet the proceeding availability commitment, users can receive compensation according to Section 3 of this Agreement.

2.3 Exclusions

The compensation scope does not include service unavailable time caused by the following reasons:

(1) System maintenance after OceanBase's prior notice to users, including cutover, repair, upgrade, operation and maintenance changes, and simulated fault drills;

(2) Caused by the source database or target database;

(3) Caused by users' failure to promptly notify OceanBase's operation and maintenance to update after modifying the username and password of the source database or target database;

(4) Caused by users' negligence or operations authorized by users;

(5) Caused by users' failure to follow the OceanBase Data Migration Service product agreement, user documentation, or other relevant usage suggestions displayed on OceanBase's product and service pages;

(6) Caused by hacker attacks on users' applications or data information;

(7) Caused by users' improper maintenance or improper confidentiality resulting in loss or leakage of data, passwords, etc.;

(8) Caused by network or equipment failures or configuration adjustments outside of OceanBase's equipment;

(9) Caused by force majeure.

3. Compensation Plan

3.1 Compensation Standards

For each OceanBase Cloud Migrations task, the compensation amount is calculated according to the standards in the following table based on the monthly service availability of a single task. The compensation method is limited to vouchers used to purchase OceanBase Cloud Migrations task products, and the total compensation amount does not exceed the monthly service fee paid by the user for that OceanBase Cloud Migrations task in the month when the service availability commitment was not met (excluding fees deducted by vouchers).

3.2 Compensation Application Time Limit

Users can submit compensation applications for OceanBase Cloud Migrations tasks that did not meet the availability in the previous month after the fifth (5th) working day of each month. Compensation applications must be submitted within two (2) months after the end of the relevant month when the OceanBase Cloud Migrations task did not meet the availability. Compensation applications submitted beyond the application time limit will not be accepted.

4. Others

4.1 This Agreement is an ancillary agreement to the "OceanBase Cloud Services Agreement" and has the same effect as the "OceanBase Cloud Services Agreement". For matters not stipulated in this Agreement, you need to comply with the relevant provisions of the "OceanBase Cloud Services Agreement". If there is any conflict or inconsistency between this Agreement and the terms of the "OceanBase Cloud Services Agreement", this Agreement shall prevail, but only to the extent of such conflict or inconsistency.

4.2 OceanBase reserves the right to modify the terms of this SLA. If there are any modifications to this SLA, OceanBase will notify you 30 days in advance through website announcement or email. If you do not agree with OceanBase's modifications to the SLA, you have the right to stop using OceanBase Cloud Services. If you continue to use OceanBase Cloud Services, you are deemed to have accepted the modified SLA.