Skip a ticket or sub-ticket

If multiple retries for an O&M ticket fail or manual intervention is required, you can skip the ticket or its sub-tickets. This operation is applicable to an O&M ticket or its sub-tickets.

Prerequisites

Multiple retries for the O&M ticket have failed, or manual intervention is required.

Procedure

1. Log on to the OMS console.

2. In the left-side navigation pane, choose O&M and Monitoring > O&M Tickets.

3. Search for the specific O&M ticket by operation type, creation time, object, or operator.

4. Click View Details for the target ticket.

5. On the details page, skip the ticket or its sub-ticket.

   • Skip the ticket: Click Skip in the upper-right corner of the Tasks tab page.

   • Skip a sub-ticket: Click Skip in the Actions column corresponding to the sub-ticket.

6. In the dialog box that appears, click OK.